In this practical guide, we will navigate the intriguing world of mystery shopping, equipping you with the knowledge and tools to kick-start your own adventure. From finding reputable mystery shopping companies to honing your observation skills, we’ll unravel the secrets to becoming a successful mystery shopper. Get ready to turn your shopping escapades into a lucrative side hustle that offers both excitement and financial rewards. The journey to becoming a mystery shopper begins here!
How much money can you make?
How much money you can make as a mystery shopper depends on different things like where you live, the job you do, and the mystery shopping company you work for. Usually, they pay you around $10 to $50 for each job you do Some high-end or specialized assignments may offer higher payouts.
The number of assignments available to you can also impact your earnings. While some shoppers may find frequent opportunities in their area, others might experience a more limited availability of assignments. Also, remember that you might get your money back for things you buy while doing assignments, like meals or stuff you need, on top of the money they pay you.
To maximize your earnings, it’s advisable to join multiple reputable mystery shopping companies, as this will provide you with a wider range of assignments to choose from.
Dedication, reliability, and a commitment to providing detailed and accurate feedback can also contribute to being offered more lucrative opportunities.
In countries like the United States, Canada, and the United Kingdom, where mystery shopping is well-established, shoppers can typically earn an average of $10 to $50 per assignment. Some high-end or specialized assignments may offer higher payouts.
In countries with a lower cost of living or where mystery shopping is less common, such as certain countries in Southeast Asia or Eastern Europe, the average earnings may be lower, ranging from $5 to $15 per assignment.
For a salaried position as a mystery shopper in the USA the average earning per hour is around $14.
Are there any training courses you can take?
Udemy
The Mystery Shopper Training Program
https://www.udemy.com/course/become-a-mystery-shopper/
How to Make Over a Grand/Month as a Mystery Shopper!
https://www.udemy.com/course/how-to-make-over-a-grandmonth-as-a-mystery-shopper/
Are there any certifications you can gain?
Mystery Shopping Providers Association (MSPA): The MSPA is a global association that represents the mystery shopping industry. They offer a certification program called “Professional Mystery Shopper Certification” (PSC), which aims to educate shoppers about industry standards, ethics, and best practices. The PSC program consists of online courses and an examination.
Independent Mystery Shoppers’ Coalition (IMSC): The IMSC is a membership organization for mystery shoppers. While they do not offer a specific certification, they provide resources, support, and networking opportunities for their members.
International Association of Service Evaluators (IASE): The IASE is an organization that promotes best practices in the field of service evaluation, including mystery shopping. They offer a certification called “Certified Customer Experience Specialist” (CCXS) that covers topics related to service evaluation and customer experience.
Get sassy!
A SASSIE mystery shopping specialist refers to an individual who specializes in using the SASSIE platform for conducting mystery shopping assignments. SASSIE is a popular software platform used by market research companies to manage and organize their mystery shopping programs.
Their website is sassieshop.com
Mystery shopping is a research technique where individuals are hired to pose as regular customers and evaluate various aspects of a business, such as customer service, product quality, cleanliness, and adherence to company standards. These mystery shoppers provide detailed feedback and reports to help businesses improve their operations and customer experience.
A SASSIE mystery shopping specialist is someone who has expertise in using the SASSIE software to perform and manage mystery shopping assignments efficiently. They are knowledgeable about the platform’s features and functionalities, including accessing available assignments, completing evaluations, submitting reports, and communicating with the market research company.
Their role may involve reviewing assignment guidelines, visiting assigned locations, making detailed observations, interacting with employees, and providing accurate and objective feedback. They ensure that they follow the specific instructions and guidelines provided by the market research company or client.
Overall, a SASSIE mystery shopping specialist is skilled in utilizing the SASSIE platform effectively to carry out mystery shopping tasks and contribute valuable insights to help businesses enhance their operations and customer service.
Where can I find opportunities?
You can post request for work on Upwork
and Fiverr
You can sign up for mystery shopping opportunities through sites such as
BestMark: https://www.bestmark.com
IntelliShop: https://www.intelli-shop.com
Market Force: https://www.marketforce.com
Secret Shopper: https://www.secretshopper.com
Sinclair Customer Metrics: https://www.sinclaircustomermetrics.com
A Closer Look: https://www.a-closer-look.com
GBW (GfK Mystery Shopping): https://www.gbw.solutions
Confero Inc.: https://www.conferoinc.com
Satisfaction Services Inc.: https://www.satisfactionservicesinc.com
Second to None: https://www.second-to-none.com
These platforms typically provide details about available secret shopper assignments, their requirements, compensation, and how to apply. Keep in mind that some companies may have specific geographic limitations or targeted industries, so it’s essential to check if there are opportunities in your area or within your preferred sector.
Additionally, it’s a good idea to research and read reviews about each platform to ensure they have a positive reputation and pay promptly for completed assignments. Remember, legitimate secret shopper programs will never require you to pay a fee to participate.
As the secret shopping industry evolves, new platforms may emerge while others may no longer be active. Therefore, it’s recommended to conduct a search or consult online forums to get the most up-to-date information on secret shopper opportunities.
5 Key points
Becoming a secret shopper involves several key points that can help you succeed in this unique side hustle. Here are five essential points to keep in mind:
- Research and Choose Reputable Mystery Shopping Companies:
Start by researching and selecting well-established and trustworthy mystery shopping companies. Look for those with positive reviews, a history of prompt payments, and a variety of available assignments. - Develop Strong Observation and Attention to Detail Skills:
As a secret shopper, keen observation and attention to detail are crucial. Train yourself to remember specific details, take note of customer service interactions, and accurately document your experiences. - Maintain Professionalism and Objectivity:
Approach each assignment with professionalism and objectivity. Remember that your role as a secret shopper is to provide honest and unbiased feedback. Avoid personal biases and focus on providing valuable insights. - Follow Guidelines and Instructions:
Each mystery shopping assignment comes with specific guidelines and instructions. Pay close attention to these instructions, as they often include specific evaluation criteria, required interactions, and deadlines. Adhering to guidelines ensures accurate and useful feedback. - Communicate Effectively and Submit Reports on Time:
Clear and concise communication is vital as a secret shopper. Submit your reports on time, highlighting both positive and negative aspects of your experience. Provide constructive feedback that helps businesses improve their customer service.
Kit list
As a mystery shopper, there are several useful equipment options that can enhance your experience and help you gather accurate information. Here are some items to consider:
Covert Cameras:
A discreet camera can be beneficial for capturing visual evidence during your mystery shopping assignments. Look for small, inconspicuous cameras that can easily blend into your surroundings. High quality cameras exist in the form of pens, glasses, shirt buttons, fitness trackers, car key fobs and many more daily items.
Smartphone:
A smartphone with a good camera is essential for documenting your experiences, taking photos of receipts, and recording audio notes. It also allows you to quickly access emails, guidelines, and communication with mystery shopping companies.
Notepad or Digital Voice Recorder:
Carrying a notepad or a digital voice recorder can be helpful for taking detailed notes during your assignments. These tools assist in capturing specific interactions, product details, or any other relevant information.
Stopwatch or Timer:
A stopwatch or timer can aid in accurately measuring response times or the duration of certain services. This equipment ensures you provide precise information about timing requirements.
Measuring Tape:
A measuring tape comes in handy for assessing specific dimensions, such as display sizes or product dimensions. It allows you to provide accurate measurements in your evaluation.
Writing Utensils:
Always carry pens or pencils for note-taking, signing documents, or filling out evaluation forms on-site.
Reusable Shopping Bags:
Consider using reusable shopping bags during your mystery shopping visits. They are eco-friendly and convenient for carrying items purchased during assignments.
Comfortable Clothing and Shoes:
Dress appropriately for each assignment, considering the establishment’s dress code. Opt for comfortable clothing and shoes, as you may spend a significant amount of time on your feet.
Remember, when using any equipment, ensure it adheres to legal and ethical guidelines. Respect privacy laws and use your equipment solely for capturing information relevant to your mystery shopping tasks.
Conclusion
IIn conclusion, earning extra money as a mystery shopper is a practical and rewarding side hustle. By harnessing your shopping skills and observation abilities, you can unlock a world of opportunities to make additional income. From evaluating customer service to providing valuable feedback, mystery shopping offers a unique way to turn your everyday shopping experiences into a profitable venture.